Contact Center Transformation

Contact Centers Innovation for More Than 20 Years
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Our Solutions

Based on industry best practices and knowledge from powering over 20 million customer interactions every year, we offer an array of offerings that fit every need of contact centers which helps delivering more value more business.

Omni-Channel Customer Experience

Our omni-channel customer experience solution integrates all customer first channels including multi-channel chat & IVR, outbound call campaigns and at-home agents. For both channel marketing & custom service.

Contact Center Analytics

A modular operational analytics platform with real-time operational analytics as part of the core offer along with single window business dashboard that delivers actionable insights tied to revenue processes.

Flexible Service Offerings

Flexible service offerings that are based on enterprise needs and scalable across inbound, outbound, email, chat, WFM/QM, and screen recording.

Support For Enterprises Of All Sizes

With support for over 50k+ agents we are skilled & capable to design and implementation support for small and large contact centers from 100 to 10000+ agents. Our trusted clients for over a decade encapsulates our commitment.

Managed Services Support

24×7, pay by performance, managed services support with a track record of over 10 years in supporting over 50 contact centers across the world.

Workforce Optimization

We analyze current customer interaction routing and scheduling practices to recommend optimal shifts that lead to an enhanced customer experience along with offering vendor-agnostic WFO implementation services across all leading WFO technology providers.

Why us

We put forward our two decades of contact center and customer experience to design contact centers of the future. Our consulting practice aims at connecting what customers expect and what they ultimately get. Be it people, process or technology, by stitching together a solution that begins at the top with the brand promise and business objectives, it works its way into your technology components and SLAs.

25+ Years of experience

Transformation partner for top BPOs

Setup captive centers for top BFSI & telcos

CX & personalization leaders

Accelerated GTM approach