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Currently supporting more than 50,000+ seats/ports

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20 million+ happy customer experiences generated till now

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Experience & expertise in 10+ verticals including BFSI, NBFC, Telco, Airlines etc.

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Accolade with 5 times Genesys partner of the year

CX transformation across contact centers, powered by omni-channel suite

FUTURE DRIVEN TODAY

Discover how you embrace innovation to drive new value for your organization. Explore new insights. See tangible outcomes.

TRUSTED BY THE BEST

Industry leaders across Banking, Insurance, NBFC and Securities trust SmartConnect to deliver an omni-channel customer experience.

Who We Are

Our vision - and our business strategy - is to help our customers establish a thriving business & solutions model, that enables the enterprise to conceptualize and realize technology driven business transformation initiatives, with its value-chain partners, through multi-delivery channels.
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Orchestrate

SmartConnect helps unified interaction centers deliver exceptional customer experiences while simultaneously reducing costs. read more

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Channelise

Extend Your Current Investments, Upgrade Your Capabilities : Contact centers often have legacy systems which are at or near... read more

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Unify

Do More with Less Complexity : Some companies have complex contact center environments that require more advanced technology... read more

Our Robust Offerings

Contact Center Transformation

Contact centers have to deliver the maximum to its customers, which is why we enables enterprises to build future-ready contact centers from the future and not the past.

Digital Transformation

We enables organizations to realize Digital Capital from business outcomes. In this approach, we consider the strategy and objectives as well as value chains and enablers of transformation.

Business Consulting

Our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight and solutions at scale.

Customer Experience Management

Customer-centric enterprises choose to partner with us as we knows how to integrate & squash silos digital channels to deliver a true omni-channel experience.

Business Intelligence

As we move from ‘Doing Digital to Being Digital, it’s imperative that the businesses are centered around data,with analytics and AI providing the insight needed to compete.

Robotic Process Automation(RPA)

Our RPA solutions offer a robust digital WFO, enabling agents & bots to work at any stage of cognitive assessment, integrated development to implementation.

Why Choose Us

DESIGN, SPEED & SCALE

Innovating with agility

Work with a partner who is not only part of the leading edge of tech ecosystem, but is shaping it through a proprietary innovation IP suite of products.

Leverage industry class experience

Over 25+ years of domain expertise in customer experience implementation & management across most business verticals & proven success results.

We are your growth partners

Our values enable us to build strong relations with our customers to not just drive experience transformation but to scale with your business growth.

Agnostic approach to every ecosystem

We bring together the right mix of software, services, capabilities and professionals utilizing a tech-agnostic approach to solve your business needs.

CX & personalization leaders

Our foundation is driven by domain leaders in CX & personalization who till today have generated 20 million+ great customer experiences each year.

Trusted by top Enterprises

Top blue chip brands have trusted us over the years as we have delivered on their ecosystem challenges to meet their business & management needs.

Our Products

Innovation defines our culture. Whether we’re reinventing traditional e-commerce channels or technology platforms or launching game-changing new features to add value to retailers, we are continually stretching the definition of “what’s possible.”

UNIFY Suite

Experience agent transformation with our Smart Suite products that enables agents to deliver the best customer interactions and supervisors to add value & boost process output.

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UNFYD®XP

Get more suspects to interact with your brands digitally. Hyper-personalize your customer service interactions across marketing, sales, CX, enterprise & cognitive AI.

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Take the leap of faith

Let's Connect

Let's talk about how digital can work for your business.
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