Business Consulting

Unlock Trapped Value Within Your Organization

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Our capabilities

Technology Consulting

Move from change agent to innovation leader with the right guidance, design thinking and innovative technology solutions to transform your business. We help you lead with innovation inspired technology and agility while also energizing your legacy systems at a pace that’s right for your business.

Workforce Optimization

Our WFO specialists have empowered businesses to achieve an optimal balance between performance and experience without costing them an arm and a leg. By adopting a technology agnostic approach and focusing on analytics, we offer a WFO methodology that is tuned to fit every business need and results in a win-win situation for business, customers and agents.

Customers & Channels

Maximize the value from new routes to market, driving digital engagement, deploying advanced analytics and enhancing digital trust with robust security. Reimagine customer economics, integrating digital and physical sales channels, transforming workforce capabilities and designing new operating models for the digital era.

Captive & Outsourcing

Leverage our 25+ years of driving transformation across BPM & customer experience. With the trust of top BFSI & telecom companies for their captive centers, we are powering over 20 million customer interactions every year. Trust us to deliver the right partnership of people, process, performance, profit & purpose that aligns with your growth objectives.

Enterprise Value

We bring industry and functional insights and data-powered analytics to target specific areas to gain efficiencies and fuel growth & equip with meaningful data, insights and analytics to power digital solutions that transform business. Unlock business value by moving beyond compliance and leverage regulatory insights and analytic expertise to help businesses prepare for the future.

Why us

Our ability to identify and scale opportunity at speed relies on our innovation, experienced leadership & a cross-capability team of industry and operational expertise that helps clients pilot and adopt new technologies to spark transformation. We answer every challenge with innovation to transform core business, scale new opportunities and balance the two for a wise pivot into the future.